At MayDreamWorld , we do everything we can to ensure your order is delivered in perfect condition, safely, and within a reasonable timeframe. Buying a bed is an important decision, and we want your experience with us to be as seamless and stress-free as possible.
Delivery
MayDream BV organizes the delivery of its beds, furniture and accessories in Belgium as well as in all countries of the European Union.
Delivery is included in the price for orders delivered to Belgium, France, the Netherlands and Germany .
For other European Union countries, delivery charges are fixed at €99 per bed. Accessories and decorative items are not included in this flat rate: their delivery charges are calculated automatically at checkout, based on weight, total amount, and destination.
These fees will be clearly displayed before order confirmation and are subject to change in the future depending on the rates charged by our logistics partners or economic conditions.
Delivery times depend on product availability, destination, and logistical capacity. Dates provided are always estimates and cannot be guaranteed. Orders are shipped as soon as reasonably possible, and you will be notified when your product is ready for shipment.
Delays may occur for reasons beyond our control, including customs checks, strikes, extreme weather conditions, or other exceptional events. In such cases, MayDream BV cannot be held liable.
Returns and refunds
Our beds are carefully compressed and vacuum-packed to guarantee perfect hygiene. For this reason, and in accordance with Article 16(e) of Directive 2011/83/EU on consumer rights and Article VI.53 of the Belgian Code of Economic Law, the right of withdrawal does not apply once these products have been opened.
In practice, if the product remains sealed and intact in its vacuum-sealed packaging, the right of withdrawal applies. Once a product is opened or unsealed, even partially, no returns or refunds will be possible, except in the case of a proven manufacturing defect. This rule exists to protect the health, safety, and trust of all our customers.
Accessories and decorative items (pillowcases, covers, cushions, decorations, etc.) may be returned within fourteen (14) days of receipt, provided they are new, unused, unwashed, in their original, undamaged packaging, and returned in perfect condition. Return shipping costs are entirely the responsibility of the customer. For added security, we recommend choosing a tracked and insured shipping method. If a returned product is incomplete, damaged, or soiled, it may be refused or subject to a partial refund at the discretion of MayDream BV.
Legal guarantee and exclusions
All our products are covered by a two (2) year legal guarantee of conformity, in accordance with Belgian and European legislation. This guarantee applies only to manufacturing or conformity defects existing at the time of delivery.
The warranty does not cover normal wear and tear of materials, gradual loss of firmness, sagging, or discoloration. It also does not cover improper or abusive use, such as jumping on the bed, standing on it, or any professional or commercial use. Lack of maintenance, neglect, accidental damage, stains, moisture, mold, odors, burns, and any modifications made by the customer are also excluded. Similarly, improper storage or opening, such as opening the vacuum seal without immediate installation, is not covered.
Before any replacement or repair, MayDream BV may require detailed photographs and/or the return of the defective product for inspection. The warranty is strictly limited to the repair or replacement of the product in question. No other costs or indirect damages, such as shipping, delivery, or loss of use, will be covered.
Damaged or defective products upon receipt
If an item is delivered damaged or defective, you must inform us within forty-eight (48) hours of delivery. Your request must be accompanied by clear and precise photographic evidence. Each case will be reviewed individually. If the claim is confirmed, MayDream BV will offer a replacement or a refund appropriate to the situation. After this period, no claims relating to damage observed upon delivery will be accepted.
Our commitment
We understand that buying a bed is a significant investment and should bring comfort and peace of mind. Our delivery, return, and warranty policies comply with Belgian and European legislation, while also maintaining strict hygiene standards and ensuring everyone's safety.
Our goal is to provide you with a clear, reliable experience that meets your expectations. For any questions, you can email us at contact@maydream.com or use our contact page. Our team is available to assist you every step of the way.